Supplement Paradise Returns Policy

Last updated: June 1, 2025

This Returns Policy forms part of our Terms and Conditions of Sale. We reserve the right to update this policy at any time.


🛍️ 30-Day Returns for Peace of Mind

We want you to be fully satisfied with your purchase. That’s why we offer a 30-day return policy on all eligible items purchased from www.supplementparadise.co.uk.

You have 30 calendar days from the date of delivery to return your item for a refund or replacement.


🔁 How to Return

  1. Contact us at support@supplementparadise.com with your order number and reason for return.

  2. Our team will provide a Returns Authorisation Number and instructions.

  3. Securely package your item and include your name, order number, and contact details inside.

  4. Ship the product using a tracked service. We recommend obtaining proof of postage.


✅ Eligibility Criteria

To qualify for a refund:

  • Items must be unused, unopened, and in their original condition and packaging.

  • You must contact us within 30 days of receiving your order.


📦 Refunds

  • Refunds are issued to the original payment method within 3–5 business days of receiving your return.

  • We will notify you once your return has been inspected and processed.


🚚 Return Costs

  • If you received a damaged, faulty, or incorrect item, we’ll cover your return shipping costs.

  • For all other returns (e.g., change of mind), the customer is responsible for return postage.


⚠️ Faulty or Incorrect Items

If your item is damaged or incorrect, please email us within 30 days of delivery with a photo and description. We’ll arrange a replacement or refund, no hassle.


⚖️ Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law. You are entitled to a 30-day right to cancel under the Consumer Contracts Regulations 2013.

More information can be found at www.gov.uk/consumer-protection-rights.


📩 Contact Us

Supplement Paradise Ltd
Unit 3, Ty Keir Hardie,
Ave De Clichy,
Merthyr Tydfil, CF47 8LD
Email: support@supplementparadise.com

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