Refund policy
Refund Policy
Last updated: June 1, 2025
At Supplement Paradise, your satisfaction is our priority. We’re committed to offering a transparent and supportive returns process, whether you change your mind or receive a product that isn’t quite right.
🛍️ Your Right to Cancel (UK & EU Customers)
If you purchase from us online, you are entitled to cancel your order within 14 days without giving any reason.
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The cancellation period ends 14 days after you receive your goods.
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To cancel, contact us at support@supplementparadise.com with your order number.
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You then have 14 days to return the items to us.
We will refund:
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The full product price
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The original standard delivery cost (if applicable)
⚠️ Return shipping is the customer’s responsibility unless the product is faulty or incorrect.
🔁 Our 30-Day Store Return Promise
In addition to your legal rights, we offer a 30-day return policy for most items:
You can request a refund or exchange if:
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The item is unused, unopened, and in its original condition
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You contact us within 30 days of receiving your order
How to Request a Return:
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Email support@supplementparadise.com with your order number and reason for return.
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We’ll send you a Returns Authorisation Number (RAN) and instructions.
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Return the item in its original packaging with your RAN included.
💳 Refunds & Processing Time
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Refunds are issued to your original payment method within 3–5 business days of receiving the return.
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We will notify you by email once your return has been inspected and approved.
🚚 Return Shipping Costs
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We cover return postage if your item is damaged, faulty, or incorrect.
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For other returns (e.g. change of mind), you are responsible for return shipping.
⚠️ Non-Refundable Items
We cannot accept returns or offer refunds on:
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Opened or used products
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Items not in their original condition or missing packaging
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Clearance, sale, or promotional items (unless faulty)
⚖️ Your Statutory Rights
This policy does not affect your statutory rights under UK consumer law, including:
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14-day cancellation right under the Consumer Contracts Regulations 2013
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30-day faulty item right under the Consumer Rights Act 2015
For more information, visit: www.gov.uk/consumer-protection-rights